New Internet Code: more safeguards for customers


Glenn Carstens Peters / Unsplash

On January 31, 2020 a new Internet Code came into effect and introduces new rights for consumers. For example, the major internet providers must now provide:

  • easier-to-understand contracts, documents and policies
  • clearer information about prices for bundles, promotions and time-limited discounts
  • bill shock protection, via notifications when customers approach their data-usage limit
  • new rules permitting customers to cancel a contract within 45 days, without paying early cancellation fees, if the contract differs from the offer.

The Internet Code applies to these major internet services providers: Bell Canada, Cogeco, Eastlink, Northwestel, Rogers Communications, SaskTel, Shaw Telecom, TELUS, Videotron and Xplornet.