Cancelling an Online Purchase

In the episode, Éducaloi explains how to cancel a purchase made on the Internet when delivery of your purchase is delayed. You also learn how to get a refund (chargeback) when you purchased online using a credit card.

Important! These rules only apply when the purchase is covered by Quebec's Consumer Protection Act.  Also, the rules don't cover some kinds of purchases, such as Internet auction sites.


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*Note that sub-titles are available for this video. To activate them, click on the “CC” button on the bottom right corner of the video.*


Important !
This video explains in a general way the law that applies in Quebec. This video is not a legal opinion or legal advice. To find out the specific rules for your situation, consult a lawyer or notary.