Understanding Consumer Warranties

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There are a lot of different terms used to describe the various kinds of warranties offered on products. Here are some of those terms:

  • replacement plan
  • coverage
  • protection
  • satisfaction guaranteed
  • manufacturer's warranty
  • legal warranty
  • additional warranty
  • insurance
  • "lifetime" warranty

 

How can you know which warranty applies, when it applies and who's responsible for respecting it?

  1. The basic warranty is the legal warranty. It's automatic and free of charge.
  2. Other warranties can be added to the legal warranty: the manufacturer's warranty (also called a "conventional warranty") and an extended warranty.

Before charging a customer for an extended warranty, merchants must explain the protections offered by the other warranties attached to the product. (A merchant is someone doing business.)

Once consumers are told about these different warranties, it's up to them to compare them and decide whether they want to pay for extra protection.

Be an informed consumer!

Important !
This article explains in a general way the law that applies in Quebec. This article is not a legal opinion or legal advice. To find out the specific rules for your situation, consult a lawyer or notary.