The Consumer Protection Act: What it Covers

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The Consumer Protection Act has several kinds of protections for consumers. It has general rules that apply to merchants providing products and services to consumers, and special rules for certain types of products and services. (A merchant is someone doing business.)

If these rules are not respected, the law gives consumers the right to file a complaint with the Office de la protection du consommateur (consumer protection bureau). Also, in some situations, consumers can take legal action against a merchant to get compensation (money), to have a contract cancelled, etc.   Merchants who do not respect the law can also be fined.

General Rules:

Special Rules:

  • advertising
  • price labelling and accuracy
  • requirement to have a permit
  • money of consumers held “in trust”
  • rules on the making and contents of contracts
  • false statements (business practices)
  • statements not allowed in contracts 
  • remedies for consumers


Protection of Consumers Under Other Laws

Consumers, clients and purchasers are also protected under other laws in these areas:

Protection of Consumers Under Other Laws

Important !
This article explains in a general way the law that applies in Quebec. This article is not a legal opinion or legal advice. To find out the specific rules for your situation, consult a lawyer or notary.

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