The Consumer Protection Act: How It Helps Consumers

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The Consumer Protection Act has several kinds of protections for consumers. It has general rules that apply to merchants providing products and services to consumers, and special rules for certain types of products and services. (A merchant is someone doing business.)

If these rules are not respected, the law gives consumers the right to file a complaint with the Office de la protection du consommateur (consumer protection bureau). Also, in some situations, consumers can take legal action against a merchant to get compensations, to have a contract cancelled, etc.   Merchants who do not respect the law can also be fined.

General Rules:

Special Rules:

  • advertising
  • price labelling and accuracy
  • requirement to have a permit
  • money of consumers held “in trust”
  • rules on the making and contents of contracts
  • false statements (business practices)
  • statements not allowed in contracts 
  • remedies for consumers
  • membership in a gym or weight loss clinic
  • distance contracts (buying over the Internet or through catalogues, etc.)
  • purchase of used cars or motorcycles
  • prepaid cards
  • contracts involving credit (credit cards, lines of credit, loans, purchases involving financing)
  • contracts that are an “accessory” to a main contract
  • dance classes, languages classes and training courses
  • warranties
  • long-term leases(rentals)
  • repair of cars and motorcycles
  • repairing an electronic or home appliance
  • services provided at a distance (telephone, cable, etc.)
  • door-to-door sales
  • purchases with payment over several months

Protection of Consumers Under Other Laws

Consumers, clients and purchasers are also protected under other laws in these areas:

Protection of Consumers Under Other Laws

  • contracts with contractors (for renovations, for example)
  • contracts with providers of services
  • rules on how contracts are made  
  • pre-arranged funeral services
  • debt collection
  • hidden defects
  • travel

Important !
This article explains in a general way the law that applies in Quebec. This article is not a legal opinion or legal advice. To find out the specific rules for your situation, consult a lawyer or notary.

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